Replacement, Return, and Warranty Policy

First: Replacement and Return

• Items eligible for replacement or return must be in their original condition as purchased and unopened.
• Returns and replacements apply to all products in cases of manufacturing defects or delivery errors, with the company covering transportation costs.
• If the customer wishes to replace or return a product for another, transportation fees will be borne by the customer.
• The return period is 7 business days, and the replacement period is 15 business days from the date of product receipt.
• Replacement will be made with products of the same type, specifications, and quantities as originally ordered.

Second: Product Return Process

1. If received through the Projects Electricity sales team: Contact us directly.
2. If received via a shipping company: You can use courier services.
3. If purchased from our showrooms: Visit the showroom where the purchase was made.

Notes on Refunds:

• Refunds will be issued within 7 days of receiving the returned product.
• For payments made via cash on delivery, bank transfer, SADAD system, or Visa, the refund will be processed to the customer’s account via bank transfer.
• Projects Electricity Company will replace defective or unwanted products within the agreed delivery timeline.

Conditions for Product Replacement:

• The product must be free of scratches, misuse, or damage caused by incorrect electrical voltage.
• The product must be returned in its original packaging along with all included accessories.
• The original purchase invoice must be presented, with the invoice number visible on the shipping document, for replacement or return.
• If the invoice is unavailable, processing the request may be delayed.

Important Note:

• Returns are not applicable for custom-made products designed per the customer’s specifications.

Third: Warranty Policy

• Switches and Sockets: 30-year warranty.
• PVC Pipes: 20-year warranty.
• Linear Lighting: 5-year warranty.